Terms of Service
Last Updated: October 24, 2025


These Terms of Service ("Terms") govern the use of the website and services provided by Nevarez Moving Company ("Company," "we," "our," or "us"). By accessing or using our services, you agree to be bound by these Terms.


Services Provided

Nevarez Moving Company offers professional moving services, including:

  • Local, long-distance, commercial, residential, and senior moving services.
  • Packing, storage, hauling, and related services.


All services are subject to availability and may require advance booking. Quotes provided are estimates and may be adjusted based on actual moving conditions.


Booking, Cancellations, and Refunds

  • Customers must provide accurate details when requesting a quote or booking a service.
  • Cancellations must be made at least 48 hours in advance to be eligible for a refund.
  • Refunds, if applicable, will be processed within 5-10 business days, minus any non-refundable deposits or service fees.


Customer Responsibilities

You agree to:

  • Provide complete and accurate information regarding your move.
  • Ensure your items are properly packed, unless using our packing services.
  • Be present or have an authorized representative available at the time of service.
  • Disclose any hazardous materials or restricted items prior to service.


Liability and Damage Claims

Nevarez Moving Company is not responsible for:

  • Pre-existing damages to items.
  • Damage to fragile items not packed by our team.
  • Delays caused by weather, road conditions, or factors beyond our control.


To file a claim for damages, you must notify us within 24 hours of service completion.


Pricing and Payment

  • Payment is required before services are rendered.
  • Additional charges may apply for stairs, long carry distances, or extra labor.
  • Non-payment may result in service refusal or legal action.


Termination of Services

We reserve the right to refuse or terminate services under the following circumstances:

  • Unsafe or hazardous conditions at the moving location.
  • Fraudulent or misleading booking details.
  • Abusive, threatening, or inappropriate behavior towards our staff.


Dispute Resolution

In the event of a dispute, we encourage direct resolution between the parties. If unresolved, disputes shall be handled under California law through arbitration.


SMS/Text Messaging Terms

By providing your mobile number and consenting to receive text messages, you agree to receive conversational and informational SMS messages from Nevarez Moving Company.


Types of Messages Sent

  • Conversational: Communication related to your move or inquiries (e.g., “Can we adjust your move time to 9 AM tomorrow?” or “Do you need additional packing materials?”).
  • Informational: Notifications about appointment reminders, crew arrival times, move status updates, billing reminders, or delivery confirmations.

We do not send promotional text messages.


Opt-Out and Support
 You may reply STOP to opt out of receiving SMS messages or HELP for assistance at any time. Message and data rates may apply. Messaging frequency may vary.


Privacy
Your SMS consent and phone number will not be shared with third parties or affiliates for marketing purposes. For more details, please review our Privacy Policy.


SMS Terms & Conditions

Types of SMS Communications
 If you have consented to receive text messages from Nevarez Moving Company, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Crew arrival times
  • Move status updates
  • Delivery confirmations
  • Billing inquiries

Examples:
“Your moving crew will arrive in 15 minutes.”
“Your estimate has been sent to your email.”


Message Frequency
Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week related to your appointments, billing, or move updates.


Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.


Opt-In Methods
You may opt-in to receive SMS messages from Nevarez Moving Company in the following ways:

  • Verbally, during a conversation with our representatives
  • By submitting an online form on our website


Opt-Out Instructions
You can opt-out of SMS communications at any time by replying STOP to any message received from us. For assistance, reply HELP or contact our office directly.


Changes to These Terms

We may update these Terms periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.


For any inquiries regarding these Terms, contact:

Nevarez Moving Company
446 Reynolds Circle San Jose, CA 95112
Email: info@nevarezmovingco.com
Phone: 408-859-1106